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Privacy

Effective Date: July 15, 2026

Value Village Thrift Store, a social enterprise of PSW, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, schedule a donation pickup, or subscribe to our mailing list.

By using this website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, including when you:

  • Submit a contact form
  • Schedule a donation pickup
  • Join our email mailing list
  • Contact us by phone or email

Depending on the interaction, we may collect:

  • Name
  • Email address
  • Phone number
  • Pickup or mailing address
  • Information about the items you wish to donate
  • Any additional information you choose to provide

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device information
  • Pages viewed
  • Time spent on the website
  • Referring website
  • General website usage information

This information helps us improve our website, understand visitor behavior, and provide a better user experience.

3. How We Use Your Information

We use the information we collect to:

  • Schedule and coordinate donation pickups
  • Respond to questions and inquiries
  • Provide customer support
  • Improve our website and services
  • Send promotional emails and store updates if you have subscribed
  • Maintain internal business records
  • Meet legal or regulatory obligations when required

We do not sell, rent, or trade your personal information to third parties.

4. Donation Pickup Requests

Information submitted through our donation pickup request form is used solely to:

  • Schedule and coordinate donation pickups
  • Contact you regarding your request
  • Verify pickup details
  • Improve our donation services

Submitting a pickup request does not guarantee acceptance of all donated items. Donation acceptance is subject to our current donation guidelines and operational capacity.

5. Email Marketing

If you choose to subscribe to our mailing list, we may send you:

  • Weekly or seasonal promotions
  • Special sales
  • Community news
  • Store announcements
  • Donation information

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in every email.

6. Cookies and Analytics

Our website may use cookies and similar technologies to:

  • Improve website performance
  • Remember your preferences
  • Analyze website traffic
  • Measure marketing effectiveness
  • Enhance your browsing experience

We may also use website analytics and advertising tools to better understand how visitors interact with our website.

You may disable cookies through your browser settings if you prefer.

7. Third-Party Services

Our website may use trusted third-party services to provide functionality, including:

  • Website hosting
  • Email marketing services
  • Analytics services
  • Interactive maps
  • Spam prevention
  • Website security

These providers have their own privacy policies governing the information they collect.

8. Data Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

9. Website Analytics and Advertising

To better understand how visitors use our website and improve our marketing efforts, we may use analytics and advertising technologies, including services provided by third-party platforms.

These tools may collect information about your interactions with our website using cookies or similar technologies. The information collected is used to improve website performance, measure the effectiveness of advertising campaigns, and enhance your browsing experience. You can manage cookie preferences through your browser settings.

10. Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Request access to your personal information
  • Request corrections to inaccurate information
  • Request deletion of your personal information
  • Withdraw consent for marketing communications

To exercise any of these rights, please contact us using the information below.

11. Children’s Privacy

Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date.

Your continued use of this website after changes have been posted constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us.

Value Village Thrift Store
187 West Olive Avenue
Porterville, CA 93257

Phone: (559) 784-7187